Return Policy

Quality You Can Trust, Service You Deserve

At KNOBWELL, we’re committed to providing our customers with the highest-quality hardware and exceptional customer service. We understand that sometimes products may not meet your expectations, and we’re here to make the return process hassle-free.

Our Customer-First Return Policy 

All return & refund requests are accepted.

Please contact us by message or e-mail service@knobwellstore.com,if you need return & refund, and we will offer the return address and instruction.

To ensure a smooth return process, please make sure your returned items meet the following criteria:

Original Packaging
Items must be returned in their original packaging with proper packing material to ensure they are not damaged during return shipment.

Uninstalled Condition Returned items must be uninstalled and in unused condition.

Notice:

◆   Please check the items and accessories once you receiving KNOBWELL package, and if there's any quality problem or item missing, please do contact us within 48 hours, and we will arrange refund or replacement as you need.

◆   If there's no quality problem or item missing, customer need undertake the return postage; Once receiving the returned product, the refund will be made immediately;

◆   If you have any questions or concerns, please feel free to contact us. We will do everything in our power to ensure that your experience ordering from KNOBWELL is a pleasant one.