WARRANTY POLICY
KNOBWELLSTORE.COM WARRANTY OVERVIEW
Congratulations on your purchase of KNOBWELL products! At KNOBWELL, two of our most important objectives are: (1) craft the highest-quality products and (2) ensure our customer’s satisfaction. Therefore, we are proud to provide you with this Limited Product Warranty under the following terms and conditions:
At KNOBWELL, we value every homeowner who chooses our products. All parts and finishes of KNOBWELL products are warranted to the original consumer to be free from defects in materials and workmanship for as long as the original consumer owns the product.
We recommend that installation and repairs be conducted by our installation information guide.Please read this warranty carefully, as it outlines your rights and obligations. By purchasing and using our products, you acknowledge that you have read, understood, and agreed to the terms below.
During the warranty period, KNOBWELL will replace, free of charge, any part that proves defective in materials and/or workmanship under normal installation and use.
1 YEAR WARRANTY FOR FREE REPLACEMENT
RETURN PROCEDURE
To initiate a return, you must contact our team at service@knobwellstore.com within a reasonable time after notification (but no later than the expiration of your applicable Warranty Period). To ensure a quick repair or replacement of your returned product, please provide the following information:
(a) The product’s serial number and full model number;
(b) A return shipping address;
(c) A daytime phone number;
(d) A copy of the original purchase receipt; and
(e) The reason for the return.
You will be responsible for the cost of insuring and shipping the returned product to us. Please note that any damage resulting from improper transport or packaging of the returned product will not be covered under this warranty.
If the product is returned after the warranty period has expired, or if the repair or replacement is not covered under the terms outlined in the Extent of Coverage section, you must approve any repair or replacement and the associated costs.
SERVICE AND REPAIR
Within thirty (30) days of receipt of your returned Product, KNOBWELL will correct any failure of the Product to conform to our published specifications; or correct any defect in material or craftsmanship. We will use either new replacement parts or used parts that are equal to new parts in performance and reliability. We will perform all Warranty service at the location to which the Product is sent, and as such, we reserve the right to determine the labor method used during replacement or repair of the Product. If we are unable to repair the Product to conform to the Warranty, we will have the option of providing you with: (a) a replacement Product, or (b) a full refund of the purchase price. When returning the repaired or replacement Product to you, we only will pay for standard shipping charges. You will be required to pay for any additional shipping options (such as express shipping).
NO OTHER WARRANTIES
Unless modified in a writing signed by you and KNOBWELL, this Warranty is understood to be the complete and exclusive agreement between the parties, superseding all prior agreements, oral or written, and all other communications between the parties relating to the subject matter of this agreement. No employee, reseller, or agent of KNOBWELL or any other party is authorized to make any modifications, extensions, or additions to the commitments made in this Warranty.